In the supply chain, the first and the last miles are the most costly, and logistics, retail, and e-commerce companies are searching for ways to optimize them. Along with parcel lockers, addressing both last-mile and first-mile delivery problems, self-service postal kiosks are created to revolutionize the first mile specifically.

In this article, we will tell you about the latest self service solutions allowing customers to effortlessly pack, weigh, and ship parcels within minutes without assistance from an operator. And how companies can benefit from it.

Post Office with Self Service

Modern people have already used self-service solutions, eliminating queues and unwanted conversations with solutions like parcel lockers and self-checkout kiosks at stores. They already take such options and the convenience they provide for granted, expecting them everywhere where they get some service, including post offices.

Until recently, parcel lockers were the only way people could send parcels themselves, but there was no such thing as self service kiosk for a post office, like in retail. As a result, post offices can become overcrowded in rush hours, and overwhelmed operators are more prone to make mistakes in pricing and labeling, resulting in additional delivery costs. Thus, customer experience and business operations suffer.

To address those challenges, OMNIC developed self service post office kiosk OMNI Drop Off, which allows customers to effortlessly pack, weigh, pay, and ship parcels within minutes without assistance from an operator. It ensures a safe, fast, and convenient experience by minimizing social contacts, eliminating queues, and providing reliable service without downtime. Moreover, it unloads operators, who can focus on processes where their participation is mandatory.

With smart post office kiosks like OMNIO Drop Off, customer loyalty level grows while operational costs for companies decrease. 

How OMNI Drop Off Works

Sending a parcel with OMNI DropOff consists of six easy steps:

1. The consumer brings a parcel to a post office;
2. Wraps the parcel with material available at Omni DropOff;
3. Puts the parcel on scales where it’s weighted while its dimensions are automatically measured;
4. Enters shipping details and pays;
5. Prints out the label and puts it on the parcel;
6. Leave the parcel at an intelligent locker under Omni DropOff.

The whole process only takes a few minutes. Clients have complete control over the shipping process, eliminating the need to wait in queues or rely on an operator. The postal automation software and Intel technology, integrated into the kiosk, revolutionizes postal processes by providing precise parcel size measurements and accelerating post office work.

How Post Office Can Benefit from Self Service Kiosk

The solution benefits the parcel delivery providers and logistic operators in numerous ways: 

1. Cost savings. Self serve post office terminals are able to replace up to four full-time employees, addressing the global labor shortage anti-trend for companies. 
2. No mistakes. OMNI Drop Off simplifies the measurement of weight and dimensions, allowing postal operators to process packages quickly and efficiently accurately. 
3. Operational time reduction. Customers can process shipments on their own without the help of the operator. No queues mean a smoother and ceaseless workflow for the delivery team. 
4. Improved customer experience. Your clients don't need to wait for an available operator and handle unnecessary contacts and conversations.
5. Data management. OMNI Drop Off enables postal operators to record and store received data securely, facilitating better inventory management and tracking of parcels within their operations. It provides postal operators with valuable performance insights, helping them optimize their operations, identify trends, and make data-driven decisions.

OMNI Drop Off kiosks already revolutionizing the operations for our clients. Join and elevate your customer's experience to a new level while cutting your business’ costs. Welcome to the future!